These terms and conditions regulate the business relationship between you the customer, and us the supplier of goods and services. By using Our Website in any way, or by buying from us, you agree to be bound by them.
The Company’s office address is: 6, Ladymas Lane, Hadnall, Shrewsbury, Shropshire. SY4 4AL
This website is also owned and operated by Brock Interiors of the above address.
If you need to contact us, please email us using the contact form or call customer services on: 07380939142
Making a contract with us
When you place an order, you are making an offer to buy goods and services from us. Shortly after receiving your order, we will send you a confirmation email, confirming your order and prices, and an estimated time of delivery. Our confirmation email constitutes acceptance of your order.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this.
If the goods are not available, we may offer to supply you with substitute goods, however, nothing will be confirmed without your prior agreement.
How to place your order
1. Select the item(s) that you require from our website by clicking the 'Add to basket' link shown for the item.
2. Items that you have selected can be reviewed at any time via the 'View basket' link.
3. When you have completed your selections click on the 'Checkout' link to complete your order. You will be asked to provide delivery and payment information via secure web pages. Please review your order carefully before submission to avoid any problems.
4. If you make a mistake during ordering please contact us as soon as possible.
Delivery: Please See Separate Delivery Policy.
The terms and conditions
In this agreement:
"Carrier" means any person or business contracted by us to carry Goods from us to you, whether all or part of the distance.
"Our Website" means the entire computing hardware and software installation that is or supports Our Website.
"Goods" means any of the Goods we offer for sale on our web site
"Content" means information in any form published on Our Website by us or any third party with our consent.
2 Our contract with you
2.1 These terms and conditions apply:
2.1.1 so far as the context allows, to you as a visitor to Our Website; and
2.1.2 in any event to you as a buyer or prospective buyer of our Goods.
2.2 Goods advertised may not be available.
2.3 We shall accept your order by e-mail confirmation. Our confirmation will provide details of your purchased items and prices, including an estimated time of delivery, usually within 30 days. That is when our contract is made. It is possible that the price may have increased from that posted on our website and in situations like this you may cancel your order. We reserve the right to cancel an order and make a full refund prior to delivery if we find an item priced incorrectly on our website.
2.4 We may change these terms from time to time. The terms that apply to you are those posted here on our Website on the day you order Goods.
2.5 All descriptions, weights and sizes of Goods are those of the original manufacturers.
2.6 If we do not have the Goods you order in stock, we will offer you alternatives before we dispatch your order. If this happens you may:
2.6.1 Accept the alternatives we offer;
2.6.2 Cancel your order;
2.6.3 Leave the order valid, but tell us to omit the out-of-stock item.
2.7 If we owe you money (for this or any other reason), we will credit your credit/debit card, or any other account you have paid from as soon as reasonably practicable, but in any event no later than 30 days from the date of your order.
3 Price and Payment
3.1 You must pay us the full price of your order before we will send any part of it.
3.2 Banking charges relating to payment in a currency other than pounds Sterling will be borne by you.
3.3 Any details given by us in relation to exchange rates are approximate only and may vary from time to time.
3.4 You will pay all sums due to us under these terms by the means specified without any set-off, deduction or counterclaim.
4 Information you give us
4.1 You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.
4.2 We will use our reasonable endeavors to respond to any point of dissatisfaction by you, provided you contact us within three months of purchase.
5 Delivery. Please See Separate Delivery Policy.
6 Taxes, duties and import restrictions
6.1 We have no knowledge of, and no responsibility for, the laws in your country of residence.
6.2 You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country of residence.
7 Returns, Refunds & your rights to cancel an order: Please See our Separate policy.
8 Faulty goods
9 Product Guarantees
9.1 We guarantee all furniture against faulty workmanship and / or faulty materials for a period of 12 months from the date of delivery. However, this is providing that the furniture has been kept in accordance with the advice provided in our separate (Furniture care document). We highly recommend that you read this document and adhere to the advice given, to keep your furniture in tip top condition.
10 Changes to these terms
These terms were written on the 30th of October 2017. These terms apply to your order.
However, we may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.
11.1 We or our Content suppliers may make improvements or changes to Our Website, the Content, or to any of the Goods, at any time and without advance notice.
11.2 You are advised that Content may include technical inaccuracies or typographical errors.
11.3 We give no warranty and make no representation, express or implied, as to:
11.3.1 the adequacy or appropriateness of the Goods for your purpose.
11.3.2 compatibility of Our Website with your equipment software or telecommunications connection.
11.3.3 compliance with any law;
11.3.4 non-infringement of any right.
11.4 Our Website may contain links to other Internet websites. We have neither power nor control over any such website. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked website, nor for any loss or damage arising from your use of any such website.
12 Content and Intellectual Property Rights
12.1 Title, ownership rights, and intellectual property rights in the Content whether provided by us or by any other Content provider shall remain the sole property of us and / or the other Content provider. We will strongly protect its rights in all countries.
12.2 You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part, except as is expressly permitted in this agreement.
12.3 You may download or copy the Content only for your own personal use, provided that you maintain all copyright and other notices contained in such Content. You may not store electronically any significant portion of any Content.
13 System Security
13.1 You agree that you will not, and will not allow any other person to, violate or attempt to violate any aspect of the security of the Installation;
13.2 you agree that you will in no way modify, reverse engineer, disassemble, decompile, copy, or cause damage or unintended effect to any portion of Our Website, or any software used on Our Website, and that you will not permit any other person to do so.
13.3 You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.
13.4 Examples of violations are:
13.4.1 accessing data unlawfully or without consent;
13.4.2 attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures;
13.4.3 attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing" or "crashing";
13.4.4 forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting;
13.4.5 taking any action in order to obtain Goods to which you are not entitled.
13.5 You agree to indemnify us against any claim or demand, including reasonable lawyers' fees, made by any third party due to or arising out of:
13.5.1 Any violation of system security as set out above;
13.5.2 Your use of Our Website;
13.5.3 Any other breach or violation of this agreement by you;
13.5.4 The infringement by you, or by any other user of your computer, of any intellectual property or other right of any person or entity, or as a result of any threatening, libelous, obscene, harassing or offensive material contained in any of your communications.
You agree to indemnify us against any claim or demand, including reasonable lawyers' fees, made by any third-party due to or arising in any way out of your use of Our Website, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.
15 Contractual Limitation
Where we provide Goods without specific charge, then it (or they) is deemed to be provided free of charge, and not to be associated with any other service for which a charge is made. Accordingly, there is no contractual nor other obligation upon us in respect of any such goods.
16 Rights of third parties
Nothing in this agreement or on our website shall confer on any third party any benefit under the provisions of the Contracts (Rights of Third Parties) Act 1999.
If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
18 No Waiver
No waiver by us, in exercising any right, power or provision hereunder shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.
19 Dispute Resolution
In the event of a dispute arising out of, or about these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.
If you are not entirely satisfied with your purchase please contact our customer service department on: 07380939142 or contact us by email using the contact form; We will try to resolve any issues that you have as quickly as possible, with a satisfactory outcome for you. However, if you remain unhappy with our final response, you may be entitled to refer your complaint to The Furniture Ombudsman/Dispute Resolution Ombudsman* and we are bound to follow any decision that they make.
20 Force majeure
We are not liable for any breach of our obligations resulting from causes beyond our reasonable control, or services employed by us.
21 Governing Law
This Agreement shall be governed by and construed in accordance with the law of England. This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.
22 Discount Codes
Any discounts applicable for discount codes are only valid against full priced items. For example, if you find a discount code with a 10% discount offer and there is an item on our website with an existing discount of 15% then no further discount will apply as the largest possible discount already applies. If you find an item with a 5% discount already applied then the discount code will offer the 10% discount off the higher 'Was' price resulting in an extra discount. Please talk to us before purchasing if any of this is unclear but in simple terms 'discount codes cannot be used in conjunction with any other voucher, promotion or offer.'
23 Clearance Items
No further discounts are possible against clearance items which are often heavily discounted slight seconds or customer returned items. Additional discount for clearance items with discount codes is not allowed.
Any extra discount agreed for clearance chairs, only applies to a quantity of chairs that the discounted clearance dining table is designed to seat. For example, a 6-seater clearance dining table can be combined with 6 dining chairs with a possible extra discount. We cannot offer any additional chairs with a further discount.
If you have any questions please contact us.