Returns, Refunds & your rights to cancel an order

You have the right to cancel your order at any time from the date of ordering, up to and including the 14th-day of receiving your goods.

If you received your goods in perfect condition with no defects or damages, but you choose to cancel your order, you must notify us in writing, within 14 days of receiving your goods to cancel your order.

In cases such as this, the safe return of any goods will be your sole responsibility, and at your own cost.

Where you intend to return any goods, please take extra care, as we only accept returns under the following conditions: -

  • We request that if you open the box to examine the product, please do so without damaging the box and packaging or damaging the product in any way.

  • We also require the item to be returned in its original packaging, securely wrapped, and with a printed copy of your order confirmation email, attached to the top of the box.

 

Where orders are cancelled within 14 days, with the above terms, we expect to receive all returned items within 30-days, from the date of notice cancellation.

Refunds are conditional on the above conditions being met with refunds only authorised after all returned items have been thoroughly inspected by our returns department.  

Returned items are inspected within 2-3 days of their return to us, and when our returns department are satisfied that the goods have been returned as stipulated, a full refund will be processed within 7 - days.

Please Note: After the 14-day cooling off period has expired, we will not accept the return of any goods purchased unless they are faulty, in such circumstances, we reserve the right to exchange or repair the product.

In any event, you may not cancel orders for any specially commissioned, or personalised goods.

All items of furniture purchased from us are regarded as individual items and as such we will only refund or replace items which are defective or damaged. You are not entitled to reject other items purchased together with the damage or defective items. If replacement items are not available we will refund you the purchase price or offer a similar item from another range which we believe complements the other items you have purchased. Should you have a faulty product from a range no longer available, this will not entitle any other non-faulty items to be returned.

Our Returns, Refunds and Your Right to Cancel policy, does not affect your legal rights.